Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") outlines prohibited uses of the Nefe Mails Email API service. This policy is designed to protect our users, our infrastructure, and the integrity of email communications.

By using our Service, you agree to comply with this AUP. Violations may result in immediate suspension or termination of your account without refund.

2. Prohibited Content

You may NOT use our Service to send emails containing:

2.1 Illegal Content

• Content that violates Suite C11 Lake City Plaza Gudu District, Abuja, FCT, Nigeria or international laws
• Promotion of illegal drugs or controlled substances
• Instructions for illegal activities
• Stolen credit card information or payment credentials
• Counterfeit goods or services
• Money laundering schemes

2.2 Harmful or Malicious Content

• Malware, viruses, trojans, or other harmful code
• Phishing or spoofing attempts
• Social engineering attacks
• Links to malicious websites
• Exploits or vulnerabilities

2.3 Abusive or Offensive Content

• Hate speech, discrimination, or bigotry
• Harassment, threats, or intimidation
• Violence or graphic content
• Adult or sexually explicit content
• Content promoting self-harm or suicide
• Child exploitation material (will be reported to authorities)

2.4 Fraudulent Content

• Advance fee fraud ("419 scams")
• Ponzi or pyramid schemes
• Work-from-home scams
• Lottery or prize scams
• Romance scams
• Investment fraud

2.5 Infringing Content

• Copyright-infringing materials
• Trademark violations
• Unauthorized use of intellectual property
• Pirated software or media

3. Prohibited Activities

3.1 Spam and Unsolicited Email

You may NOT:

• Send unsolicited bulk email (spam)
• Send emails without recipient consent
• Use purchased, rented, or harvested email lists
• Send emails without a clear opt-out mechanism
• Continue sending to addresses that have unsubscribed
• Use deceptive subject lines or headers
• Hide the sender's identity

3.2 System Abuse

You may NOT:

• Attempt to bypass rate limits or usage restrictions
• Use automated tools to abuse the Service
• Perform stress tests or load tests without permission
• Attempt to access other users' accounts or data
• Reverse engineer or decompile our software
• Probe or scan our systems for vulnerabilities
• Launch denial-of-service (DoS) attacks

3.3 Impersonation and Deception

You may NOT:

• Impersonate any person or entity
• Misrepresent your identity or affiliation
• Use fake or misleading sender information
• Forge email headers or routing information
• Create accounts using false information

3.4 Resource Abuse

You may NOT:

• Consume excessive bandwidth or server resources
• Store excessive amounts of data
• Use the Service for cryptocurrency mining
• Use the Service as a file hosting or backup service

4. Email Sending Requirements

4.1 Consent

You MUST:

• Obtain explicit consent before sending marketing emails
• Maintain records of consent
• Only send transactional emails to users with whom you have a business relationship
• Clearly identify the purpose of emails during consent collection

4.2 Sender Identification

All emails MUST include:

• Accurate "From" name and email address
• Valid physical postal address
• Clear identification of the sender organization
• Accurate subject line reflecting email content

4.3 Unsubscribe Mechanism

Marketing emails MUST:

• Include a clear and conspicuous unsubscribe link
• Process unsubscribe requests within 48 hours
• Not require login or payment to unsubscribe
• Not ask for additional information to unsubscribe
• Honor opt-outs permanently

4.4 Content Labeling

You MUST:

• Clearly identify emails as advertisements when applicable
• Not use misleading subject lines
• Label adult content appropriately

5. Monitoring and Enforcement

5.1 Compliance Monitoring

We reserve the right to:

• Monitor usage patterns for compliance
• Review reported content
• Use automated systems to detect violations
• Investigate complaints from recipients

5.2 Violations and Consequences

If we determine that you have violated this AUP, we may:

• Issue a warning
• Temporarily suspend your account
• Throttle or limit your sending rate
• Permanently terminate your account
• Report violations to law enforcement
• Withhold refunds
• Take legal action

5.3 No Liability

We are not liable for any loss or damage resulting from enforcement actions taken under this AUP.

6. Reporting Violations

If you believe someone is violating this AUP, please report it immediately:

7. Changes to This Policy

We may update this AUP from time to time. We will notify you of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance of the revised AUP.

8. Contact Information

For questions about this Acceptable Use Policy: